Hi, your moderated posting protocol needs work. First, it would be useful to reflect a copy of one's post, should it be declined. Second you need to ensure whomever is responsible for the arbitration decision is available to take responses
ie actually have an email address that is current and works - the existing email fails, with a "user unknown" message.
Third, you need to have well defined "moderation specs" on what makes a post acceptable or not to the community
available for viewing - perhaps in faqs? Fourth, perhaps consider a topic for feedback on the forum environment?
Fifth, consider having a spam-bucket, open for the community to browse (and perhaps vote and decide whether a
post is deemed acceptable to the community or not)? Well, you get the drift ... regards jTA